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Questions about your orderor your pouches?

Your answer might already be waiting in the FAQ. Otherwise, drop us a line and a real person will get back to you.

Have questions or need help?

We're here for you.

Address
13988 Maycrest Way, Richmond,
BC V6V 3C3, Canada
Available
Monday to Friday, 9am to 5pm PST

Feel free to reach out anytime. We look forward to helping you.

Quick answers

The questions we hear most.

Where's my order?

Use Track Your Order with your order number for live updates. Still stuck? Send us a message with your order number and we'll find it.

I put them out. Why am I still seeing mice?

Give it 72 hours. That's when mice start avoiding the space. Check there's a pouch every 8 to 10 feet along the walls and anywhere you've seen droppings, and clear out any nest so it can't draw them back. Wipe up old droppings so you can tell if new ones appear.

Can I change or cancel my order?

Email us with your order number as soon as you can. If it hasn't shipped yet, we'll do our best to change or cancel it.

What if it doesn't work for me?

Email us within 30 days of delivery for a full refund. Keep the pouches. No returns, no forms, no hassle.

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30-day money-back guaranteeKeep the pouches. No returns, no forms, no hassle.